Q: What if I have a question or need support?
A: Simply submit any questions you have to our help desk here or call us toll-free at (843) 419-6358.
Q: What Happens After I Purchase Platforward?
A: Within minutes of submitting your order, you will receive an e-mail confirmation. It will include your account information and login to the Platforward Dashboard. Here you can access all of the video content, download the worksheets, and access the bonus content. If for any reason you do not get the notification e-mail within 30 minutes after your purchase, check your SPAM or junk folder. If it’s not there, just let us know via the help desk and we will re-send it.
Q: What is the Platforward Dashboard?
A: This is where you login to access your products. It’s where you can watch all of the Platforward videos.
Q: Will I receive something in the mail?
A: No, Platforward is strictly a digital product—everything is online. You will have the ability to engage with the content on-demand, at your own pace, day or night, and will need an internet connection to do so.
Q: How long do I have to access the content?
A: As long as you need. Once you purchase the Platforward program, you have instant and ongoing access to the material. You can go through it as fast or as slowly as you wish.
Q: Are there any additional fees?
A: No. The Platforward program is yours for a one-time fee.
Q: After I purchase, how do I login to my Platforward Dashboard?
A: There will be a login link in your confirmation email however you can also use the Member Login link here. Note: You will need to know your account password. If you do not know that password, you can request that we reset it for you.
Q: What if I want a refund?
A: We’re confident you won’t, but if you feel that this product doesn’t deliver on everything we said it would do or it is simply not what you expected, you can request a full refund for up to 30 days. You can do so by contacting us here. We’ll issue you a full refund within 48-hours—no questions asked.
Q: What if I have an additional question or comment not addressed above?
A: We are here to help. Simply submit any questions you have to our help desk here or call us toll-free at (843) 419-6358.